Bootstrapping Small Business Marketing Blog: Presented by Scapes - http://www.scapes.ca » Small Business

Marketing Should Be as Natural as Breathing—the Life of Your Business Depends on It! – Sponsored by TimeCenter.com

Derek Heck — Fri, 25 Jun 2010 14:37:05 +0000

You could have the most unique, highest quality product or service in the world and you’d still be broke if you don’t market it every single day! Websites are not magic wands and your place of business isn’t a magnet. You must have marketing pieces that are perpetually in play, attracting new prospects and new clients, creating a steady stream of revenue.

It is your marketing, not your product or service, that is the lifeblood of your business. Marketing is what gets your offer out in front of the public, persuades people to buy, educates prospects about your business, builds your brand, outrageously increases sales…well, short of babysitting your kids for you, there are few things marketing can’t do…actually, you could create a marketing campaign for the best babysitters in your local area, so there’s actually nothing that marketing can’t do.

Market your business every single day and you are guaranteed to achieve financial freedom.

Give People Everything They Want and You’ll Get Everything You Need

Countless companies fail because they maintain an egocentric perspective in the way they conduct their business. If you continue to execute your marketing and customer relations in a manner that fails to truly perceive the needs of your clients and prospects then you will fail to connect with them.

Before you begin any marketing campaign or project you must get in the mindset of your prospective clients, focusing in on their hot buttons. Zero in on your target audience’s most frequent problems, worries, fears, aspirations and dreams and you’ll break all of your previous sales records.

Incorporate a completely genuine desire to help others within your marketing and it will generate a natural energy that will pull people in for life.

Article Marketing for Permanent Presence

Since consistent, frequent marketing is key to the success of your business, you need to consider the relationship of how much you get in return for your efforts—this is especially true for those of you working with bootstrapped budgets. Ideally, you want to be able to put one unit of effort in and get several units of success in return. Those of you doing your marketing on a one-for-one basis are sure to be going bald from pulling your hair out in anxiety. Successful businesses are those that incorporate leverage in their marketing.

Article marketing provides one of the best ways to market your business every day without actually having to do something every day. That’s because once you publish an article online, it’s there to stay, creating a permanent presence online. Articles pull people in from the search engines through your keywords, provide value through useful information, and drive Web traffic back your site through backlinks that you plant in the article.

This permanence also makes article marketing one of the most cost effective means of marketing. One price, one unit of energy, infinite potential.

Plus, you can print your online articles and send them out in direct response mailers to your leads. (Always think of how you can get the most use out of a single piece for the best use of your budget.) Providing helpful information in your mailers adds a great deal of value and helps establish why your business is the clear choice. Plus, adding an information-based piece in any marketing you do helps soften your sales approach, making it much more attractive than a standalone promotion. Due to a daily bombardment of advertising, people are naturally skeptical about these standalone promotions. When you provide something for free that people can use to make their lives better they’re much likelier to let their guard down and actively consider your offer.

Articles on Legal Steroids

Add video to your articles and you’ll instantly multiply your sales potential. For example, YouTube is now considered the second largest search engine on the Internet; behind Google but ahead of Yahoo and Bing. Is your business missing out on all those potential customers?

In addition, we are naturally sensory driven, so the more senses you engage in your marketing the better your chances of success. Pair your copywriting efforts with video and you give your audience yet another reason to stay tuned and focus on your offer.

Adding videos to your articles also adds potency to your efforts because it allows you to position yourself as an expert. Why do expert opinions and celebrity endorsements still prevail as top marketing methods over all these years? People are more confident buying from an authority.

This opportunity is available to every type of business owner, but massage therapists, salon owners, and yoga teachers have an especially ideal opportunity to create informational videos for their clients and prospects. Create a series of instructive videos, get people interested, show people you truly want to help, and you will motivate them to buy from you.

Money Making Mindset

Above all, it is vital to your success that you remind yourself to have fun during your marketing. Approach your marketing like a drone, drudgingly shuffling through it because you’re viewing it as a mandatory duty, and your marketing message is sure to suffer. Enthusiasm is contagious and can be transferred to others to incite sales. But a complete lack of enthusiasm will leach much of your marketing’s potential as your audience will most certainly pick up on it. Instead, look at it as a fun adventure that promises infinite potential and you will surely unlock the power of attraction, sharing your confidence and enthusiasm with others, and converting record-breaking prospects to loyal customers.

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Email Marketing, It’s like adding an Army of Employees

Derek Heck — Thu, 18 Feb 2010 23:22:36 +0000

As a lot of you know I run a small business marketing company – Scapes Consulting as well as writing for this blog. I have been focused on bringing internet marketing ideas to the local bricks and mortar type businesses that don’t normally know how to enter this strange new marketing world beyond just putting up a website.

I have noticed as business is picking up I have had less time to commit to producing new articles for all my Bootstrapping Friends. Well I decided that I will share the video’s that I have created for my local clients with you guys as well. A lot of the information in them is just as important for my readers that are here as well.

It also does not matter where in the world you are my company would be able to help you with any of the concepts that I talk about.

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Building on strengths or fixing weaknesses?

Derek Heck — Mon, 01 Feb 2010 00:35:12 +0000

When we start off in business, we often do so because we have a great strength. Whether, you’re a terrific salesperson or an intrepid designer, your strength is the vehicle to make you money. Unfortunately, it only takes about a week into your business when you realize what you do poorly. This can be customer relations, accounting, or…well, practically anything and everything that can go wrong when it comes to running a bootstrapped business. So what do you do? You only have so much time and effort, so do you build on strengths or fix weaknesses?

A little perspective: Almost everybody will always focus on their weaknesses instead of their strengths. This is true on a large scale too. There are 40,000 clinical studies on depression, but less than 400 on joy. Think back to being a kid—did your parents give you as much praise for your A+ in school as they did scolding for your C-? Probably not. Overall, weaknesses are seen not as areas we are lacking, but as Achilles Heels that are bound to destroy us and our business in the future.

But this isn’t the case. In fact, our weaknesses are areas where we need to work with over time. Just because we don’t do something well at this very moment, doesn’t mean we can’t become very skilled at it in the future. Instead of looking at these spots as weaknesses, plan for more time or do a little more reading in these areas, but most importantly accept that you are going to need do some extra work as a matter of course. Many weak areas can also be aided by special learning software and assistance from others in order to bolster your business until you can get up to the appropriate standards. But remember—a weakness worked at doesn’t become a strength.

Moreover, your weaknesses don’t generate income, your strengths do. So accept your weaknesses—outsource the work, find tools to help you, or spend a little more time on these areas—but build on your strengths because they are what will make or break your business in the long run. As your business becomes more successful because of these strengths, you’ll be able to hand off more of your weaknesses to other people. Thus, the damages your weaknesses do may only be short term, but the benefits of your strengths will define your future success.

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10 Ways to Improve Workflow

Derek Heck — Mon, 19 Oct 2009 11:44:45 +0000

Whatever your job is, when you sit down to do it, often the task at hand can distract you from the importance of the way you do it. If you’re a small business owner or otherwise, you’ll want to save yourself small bits of time that can otherwise add up to entire days of extra work performed. Here are 10 ways to improve workflow.

Think mise en place, or everything in its place. This idea is popular among professional chefs. Basically put, make sure your work space is organized with everything in easy reach and nothing in the way.
Your computer desktop is still a desktop. Clean your computer’s desktop of needless links and files. Put relevant files together in folders and create quick links for all regularly used applications and websites.
Grabbing something? Grab something else. Every time you get up to get something, stop and ask yourself if you need anything else while you’re up.
No more games. We all need a little release with games and other distractions at times, but if you eliminate these products from your computer, you’ll be surprised how little you miss them.
Turn off chat. Many offices and Web applications have Web chat. Unless this is essential to your business, turn it off, or put your account on “busy.”
Keep separate business and personal emails. Doing this will keep you from being distracted by personal activities that can probably wait till after work.
Swallow the biggest frog first. When you organize your day, do the hardest and most painful task first. This will make everything else easier and prevent you from procrastinating.
Keep work at work. Don’t allow yourself to carry work over into your personal time. Often, this is an excuse to be lazy at work to limit your work time. This will help you focus while at work and improve your personal life as well.
How do you work when your boss is watching? Always work as if your boss is over your shoulder—especially if you are your own boss! With this mindset you’ll see greater productivity.
Time to lean, time to clean. While you might not have anything to clean when you work, keep in mind that there is never down time. Many workers allow this little bit of wiggle room with their time, however it only pushes work off that needs to be done anyways.

In a general sense, your workflow will greatly improve when you make your work area as streamlined as possible for completing a task and creating attitudes that focus work time on work. Thinking in terms of tasks to be done instead of hours to work will also greatly improve your productivity. It may take time to completely adapt these ideas into your work area and attitude, but the extra effort required to do so will pay off large dividends.

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Submission Doesn’t Always Mean Obedience

Derek Heck — Thu, 15 Oct 2009 12:37:34 +0000

How Article submission Can Create Business

Stating that the Web has forever changed business is a massive understatement. The amount of customers available to a business like yours has exploded with people from all over the world able to access your products any time of day. However, every business is taking advantage of this new market and crowding has become a significant problem for businesses trying to stand out in search engine listings and against other competitors selling similar products.

Though it may seem like spending loads of money on advertising is the only way to really get ahead and standout in search results, this isn’t true. In fact, you can stand out amongst your competitors, come up higher in search listings, and generate greater interest in your product line all at the same time. How to do this is simple—take your remaining cash budget and throw it down a wishing well! Okay, that’s obviously not what I suggest, but sometimes the frustration of new business ventures makes you feel like that’s the only why. But for a much more realistic approach, you can write and submit articles about your business subject.

This doesn’t mean write sales sites for your business—you’re already doing that and everyone else is too. The way to stand out is to take advantage of the other great utility the Web has provided consumers—information gathering. When people are interested in something, they search the Web for information. Even if they are buying a product, prospects won’t just look up sales websites, they’ll look for purely informational sites for objective opinions free of any sales pressure. For example, if they want a bed, they’ll want to know what types of beds are out there; if they want cheese, they’ll want to know health info; or if they’re interested in widgets, they’ll want to know what one is even before they think of buying.

Here’s where you and your business come in—you create this content for customers. Whether it’s setting up an entire website for information or submitting articles to a larger service, by generating content on your area of expertise, you increase the amount of traffic to your specific business area. Furthermore, you become a resource for not just products, but for information. This means more potential customers are coming to your websites, and more content means a greater chance of appearing on search result listings without extra money spent on advertising. Best of all, you position you and your business as a source of expertise on whatever you sell. Customers trust you for all the valuable information you’ve given them and they know you are competent about your products rather than just a business doing a sales pitch.

However, you can’t just put any content on the Web. Find out what customers are interested in when it comes to your products. Give them great content that isn’t only about your products specifically, but how to use them, maintain them, or enjoy them best; stated in a general way. When you write these articles, providing information about the subject should be the primary goal. Your business should be a small footnote at the end, reminding customers if they’d like to see some great products related to this subject, they can find them at your website.

Using these guidelines, customers will become excited and informed about your product realm, and they’ll remember which businesses helped them along the way. For you and your business, you’ll see greater interest, Web traffic, and better search results in a way that makes you stand out among competitors.

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In addition, I haven’t seen many comments on these articles lately. As much of an absolute marketing mastermind I am, I’m sure I bring up arguable points once in a while. And as I’ve said before, I always welcome suggestions on future articles. Please feel free to drop me a line if you think of something you’d like to learn more about or introduce for discussion. Thanks!

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Marketing Campaigns for Under $100

Derek Heck — Mon, 12 Oct 2009 11:21:11 +0000

Today’s businesses suffer from one giant dilemma—they need to reach more customers in an increasingly competitive marketplace and they also have tight budgets that demand results. It doesn’t take much thinking to realize that this is a huge problem for many businesses. In an ideal world, you could just throw unlimited amounts of money into your marketing budget, yet this isn’t possible.

When money is abundant, businesses tend to make choices that aren’t as effective or pragmatic. In this way, a tight budget may be beneficial in helping you create a concise marketing plan that targets customers that will actually purchase your products or ask for your service rather than just be aware of them. Here are a few basic ideas for marketing campaigns for under $100 to help you get started in expanding your business.

To begin with, make use of marketing materials that don’t cost anything. The best way to do this is using Internet tools that help you create word of mouth about your business without having to spend. There are many websites that people use for social networking that your business can use such as Facebook, Blogger, and Twitter. These websites allow you to post information about your business—upcoming events, new products, change of service—for free and anyone connected to your business and anyone connected to them will hear about it. Use this as a soft campaign to generate awareness of your business to a huge customer base.

Another option is to set up an informational website associated with your business. Whatever you sell—cookies, janitorial service, or stiletto heels—you can create a website that helps people learn more about your realm of service and products without directly selling to them. This may seem contradictory, but many people research on the Web before purchasing products or services. If they happen to learn what makes a great cookie on your website, they’re more likely to buy from you when they’re ready. These sites are easy to set up (you already know everything) and they don’t take much to maintain since there’s no e-commerce applications, just simple text, pictures, and maybe video.

Work with companies that do targeted advertising online. Unless you’re selling a very general product, you probably do business with very interested people. In order for you to get customers who are serious buyers you need to go where they go. It’s expensive to post ads in magazines, but it is much less expensive to post ads with companies that will only charge you based on the number of times the ad is shown on a webpage that is topically related to your business. These companies greatly reduce your costs and you are only paying to advertise to people who are likely to buy.

Generally speaking, think of the modern marketing campaign this way—getting the word out to the public should be free and advertising to customers should be done directly based on their interests. The Web has revolutionized business in so many ways—there’s no reason it can’t save you money as well.

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What the Hell is Social Networking?

Derek Heck — Thu, 08 Oct 2009 22:13:22 +0000

You’ve heard the constant buzz surrounding this hot topic. Everybody is talking about it, or is a part of it, businesses want to use it, but you are just stuck with the same pressing question—what the hell is social networking? Well first, calm down. If you don’t know what it is, you may feel like you’re missing out on something big that you should be a part of. Yes, it is big. Yes, you should be a part of it. But you don’t have to miss out.

This phenomena is simply using the Web to connect with people, many of whom you meet exclusively through the Web by having shared interests or through others you already know. Many websites that you’ve heard of are social networking site—Facebook, MySpace, Blogger, and Twitter are probably the most popular. Each does something a little different, but basically each one allows people to share ideas and media with many people at once with little effort. Twitter, for example, allows you to send messages to everyone in your friends list, but only at 140 characters at a time. It’s a great way to let everyone know what you’re up to and for others to check up on you, but without a long phone call. Other sites like Blogger allow you to blog, put up posts of text as long as you want, so that you can expand upon ideas or comment on events and let anyone who’s interested join in on the conversation.

These activities may not seem like very much on the surface, but their power comes when many people are all communicating at once. You may only get 140 characters on Twitter, but you may get thirty messages a day. This makes you aware of what many people are doing very quickly. Furthermore, sites like Facebook and MySpace allow you to give and get a look out what other people are interested in and are up to any given day; very quickly. Your friends get to see what others are writing about you, and through this, new connections are made. When millions of people are doing this together, ideas and conversations spread out quickly.

The true strength of these technologies is the ability for users to pass along messages to others instantaneously. It’s like a game of telephone, expect there are thousands of people spread out all over the world and there’s no lag time between messages. These technologies are nothing to scoff at. Many recent news events have been reported first by people posting content to social networking websites and passing the word to others through these networks. Because they are so quick and don’t require much work to use, they are a great way to spread the word about anything, including historic moments.

So now you want to get on it? Great! It’s free to use any of these services. You don’t have to use them regularly, but when you do, you may find yourself connecting with distant relatives, old friends, and people you never met before, who have the same interests. Through this you can learn a lot, hopefully make a few business connections, and maybe even a few new friends as well. Tweet!

So follow me on twitter: @heckman

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Late Payments Can Be a Good thing in a Slow Economy

Derek Heck — Thu, 01 Oct 2009 09:30:08 +0000

Let’s face it—the economy is doing really bad right now. It may not require soup lines, but everyone is feeling the pressure weigh down on them. Wages are going down while expenses are going up, and worst of all as the value of cash lowers, bills start to pile up. This has meant a huge increase in the number of bills being left unpaid. With everything so tight to begin with, creditors and businesses are in a tough spot. They need their bills paid on time because they themselves don’t have much spare cash lying around. This has led to repossessions and canceled accounts for many people because of the apparent necessity to keep payers in line.

However, this isn’t the only choice businesses have. Yes, of course, bills need to be paid just for your business to stay alive, but a single paid bill isn’t as valuable as a customer that will keep returning to you again and again. Even in an economy where businesses may be hanging on from month to month, companies still need to look down the road and think about ways to maintain a strong customer base even in rough times. Moreover, as the economy will eventually begin to turn, the few customers you do have will be ready to spend more once the financial situation improves.

Does this mean not having your customers pay bills? Naturally, this will make them very happy, but it will put you out of business. No, customers still have to pay bills, but leniency should be exercised when it comes to late payments. Severely penalizing customers when they are delinquent for a couple months only trims them of extra cash they might have spent at your business. Now it may appear to be money either way, but it’s probably a definite that your customers won’t be coming back if you give them huge late fees for delinquent payments.

In a slow economy customers are always looking for the best deal. One way to still maintain your prices and offer a competitive edge is to offer a more lenient pay schedule. Doing so keeps your position exactly the same as before the down turn without doing much more than improving your customer relations. Additionally, consider that your customers are often in the same position as your business is—they have income and expenses that don’t always time up exactly. So, just because a customer can’t pay immediately, doesn’t mean they won’t have the money in the future.

Word of mouth is very important—good customer relations spreads the word about your business and can draw other customers from other businesses. You may take a wash for a couple months, but if this turns around and puts more people at your door, it will definitely pay off just like any investment.

Simply put—putting your customers out of business puts you out of business. Remember, your customers are not ATMs, simply distributing cash as you need it. Instead, they are people with memories and will develop loyalty to a company that shows them leniency; especially in a tough time. They may miss a bill every once and a while, but if you let it slide in this tough climate, your customers will be paying your bills for years to come.

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Build Visibility for your Start-up through Word of Mouth Marketing

Derek Heck — Tue, 29 Sep 2009 04:06:25 +0000

Build Online Visibility – Contributed by Vijay Pullur, President, SocialTwist

If a good business idea, sound technology and a well thought business plan are the life and blood of a start-up, PR and Marketing are its survival kit. There is no point in creating a great state of art product if you cannot market it effectively. Reach out to your end consumers and make them believe, how great and state of art your product or service is.

Today the explosion of information over the Internet has resulted in more informed and social media savvy customers; customers who have slowly become marketers in their own right.
The concept of word of mouth marketing or WOMM is the art of reaching out to these customers and converting them into your brand’s advocates. Ensuring they lend the force of their own personality and experience when promoting your brand to a third person.

WOMM has emerged as the simplest and fastest way of promoting your brand among your target audience with the necessary recommendations. In this post, I share five tips with you on how you can build WOMM into your overall Marketing Strategy.

WOMMA defines Word of Mouth Marketing as giving people a reason to talk about your products and services, and making it easier for that conversation to take place. It is the art and science of building active, mutually beneficial consumer-to-consumer and consumer-to-marketer communications.

1. Give your brand a distinct character and personality

It is important that your company and its personality give people the reason to talk. It is important that you create a distinct personality for your brand or product. It could be very similar to other existing solutions in the market yet it should have its own distinct character something that would make it different from the rest. It could be the technology, the approach or the target segment. Be very clear on how you will ensure that your end customer is able to differentiate between your brand and a 100 others. Your distinct personality will become the reason for people to talk.

2. Make your website user friendly

Your website is the display window of your brand. Make it as attractive and simple as possible. When building your website, visualize your end consumer, what information would s/he look for? How best can I convince her? What would appeal to her and make her come back for more? What would be the easiest way for her to navigate my site? How will she share any information she likes on my site with others in her circle of trust? Your website should clearly take care of these queries.

3. Grab the attention of people who can spread the word

In his book named WOMM, Andy Sernivitz states, “Everyone who walks into your site is a prospect for spreading your content. It is not necessary that this person be a subject expert, an evangelist, or even a blogger. It is simply enough, if the visitor thinks that your content is of relevance, need or entertaining for someone known to him/her.” In other words, good content, interesting visuals, and relevant information are critical to the success of your business, your website and to your WOMM strategy.

4. Make it easy for them

Now that you have a nice looking customer friendly website which has lots of relevant information which people can talk about, it is important to empower your site or blog visitor with the right tools which help him spread the word. When a user has to remember his friend (contact) or go somewhere else to find that, it reduces the chances of word of mouth happening. Helping him find contacts of friends on various channels on your website itself will make it easy. Today there are many widgets available which enable this, like AddThis, ShareThis etc. The social media sharing widget from SocialTwist, Tell-a-Friend also enables sharing of content across channels, however it also gives you measurable information on your WOMM activities like referral traffic data, how many people shared the information, the channels used for sharing etc. which can help you strategize your next move better.

5. Be everywhere your customers expect you to be

In a white paper recently released by Charlene Li (Altimeter Group) and Ben Elowitz (Wetpaint) the authors linked financial success with social media engagement. Their findings reveal, “… the most valuable brands in the world are experiencing a direct correlation between top financial performance and deep social engagement. The relationship is apparent and significant: socially engaged companies are in fact more financially successful.”
To a great extent, this statement is true; today social media enables companies to know the pulse of their customers. They have a direct medium to communicate with their customers, act upon their grievances, understand and meet their needs.

In his blog, All Things WOM John Moore states, “The more a company knows about the likes, dislikes, etc. of customers, the better they can develop products and services to meet their needs to drive business success. It’s basic but true. If your customers are heavy users of Twitter, your company should be heavy users of Twitter. If your customers are heavy users of Facebook, your company should be heavy users of Facebook. If your customers are active users of Yelp, your company should actively use Yelp.
Word of mouth can only happen if a conversation happens. And the more places where conversations happen, the more opportunities for word of mouth to happen. And thus, it pays to be social.”

Whether you are a big time marketer or small business owner or simply a blogger, Word of Mouth Marketing must be on your mind. There is no better way of marketing your product or service than empowering those who believe in them. Who will market it in their own words, among those who they know would appreciate the same qualities they liked about your brand.

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How to Write a Business Proposal

Derek Heck — Tue, 15 Sep 2009 20:31:48 +0000

If you work in management in any way, shape or form, chances are that at some point in your career you are going to have to propose something to someone. This could be a proposal to your boss to start work on a marvelous new project, a proposal to an investor or a bank for an injection of cash into the company, or an approach to another company for some form of co-operation. What all of these have in common is that you, as the person making the proposition, are trying to get something from the recipient. This immediately puts them in a position of power in any negotiations, so it is vitally important to impress and make yourself out to be competent and worthy of their time, effort and investment.

All business proposals need to meet some criteria before sending them off to anybody. Firstly, be original. Copy-pasted form letters impress people as much as junk mail through the mailbox. If you want your recipient to give you the time of day, extend them the same courtesy. Write your proposal, make it individual and tailored to them and their needs, and be as frank and honest as possible. Don’t try bullshitting, as this will more often than not make you look like a complete idiot. At the same time be confident and straightforward, and don’t try pandering to their egos or filling valuable writing space with aimless platitudes. Make your point, make it clearly and concisely, and sign off with a simple “Yours Sincerely/Truly/Faithfully,”

However, this does not mean that your proposal should be dull and boring. Let your personality show through to a point—the occasional joke or anecdote is often appreciated and helps remind the recipient that you are an actual person and not some automaton paid to hammer words on to a keyboard and not say a damn thing. Don’t ever be informal, but feel free every now and again to prove that you are actually a real person.

Keep your language jargon-free and as simple as possible. Avoid acronyms if at all possible—nothing is worse than reading a business proposal that looks like something you expect to find in the top-secret drawer at the Pentagon. Read it through three or four times, run it through a spellchecker, get someone else to proof it, and then read it yourself one last time for good measure. It is impossible to stress the importance of good writing in any proposal. Clearly set out the aims, goals and needs of your proposal, in a format that makes sense. There are hundreds of business proposal templates floating around on the Internet, so don’t be afraid to research styles and layouts.

Lastly, always keep the reader in mind. Stress why they should be part of this grand plan you have envisioned, and what the advantages are to themselves or the company of going along with your madcap little scheme. At the end of the day this entire endeavor is for their benefit, so do not forget that fact while you are putting your proposal together.

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