You’ve heard the constant buzz surrounding this hot topic. Everybody is talking about it, or is a part of it, businesses want to use it, but you are just stuck with the same pressing question—what the hell is social networking? Well first, calm down. If you don’t know what it is, you may feel like you’re missing out on something big that you should be a part of. Yes, it is big. Yes, you should be a part of it. But you don’t have to miss out.
This phenomena is simply using the Web to connect with people, many of whom you meet exclusively through the Web by having shared interests or through others you already know. Many websites that you’ve heard of are social networking site—Facebook, MySpace, Blogger, and Twitter are probably the most popular. Each does something a little different, but basically each one allows people to share ideas and media with many people at once with little effort. Twitter, for example, allows you to send messages to everyone in your friends list, but only at 140 characters at a time. It’s a great way to let everyone know what you’re up to and for others to check up on you, but without a long phone call. Other sites like Blogger allow you to blog, put up posts of text as long as you want, so that you can expand upon ideas or comment on events and let anyone who’s interested join in on the conversation.
These activities may not seem like very much on the surface, but their power comes when many people are all communicating at once. You may only get 140 characters on Twitter, but you may get thirty messages a day. This makes you aware of what many people are doing very quickly. Furthermore, sites like Facebook and MySpace allow you to give and get a look out what other people are interested in and are up to any given day; very quickly. Your friends get to see what others are writing about you, and through this, new connections are made. When millions of people are doing this together, ideas and conversations spread out quickly.
The true strength of these technologies is the ability for users to pass along messages to others instantaneously. It’s like a game of telephone, expect there are thousands of people spread out all over the world and there’s no lag time between messages. These technologies are nothing to scoff at. Many recent news events have been reported first by people posting content to social networking websites and passing the word to others through these networks. Because they are so quick and don’t require much work to use, they are a great way to spread the word about anything, including historic moments.
So now you want to get on it? Great! It’s free to use any of these services. You don’t have to use them regularly, but when you do, you may find yourself connecting with distant relatives, old friends, and people you never met before, who have the same interests. Through this you can learn a lot, hopefully make a few business connections, and maybe even a few new friends as well. Tweet!
So follow me on twitter: @heckman
Let’s face it—the economy is doing really bad right now. It may not require soup lines, but everyone is feeling the pressure weigh down on them. Wages are going down while expenses are going up, and worst of all as the value of cash lowers, bills start to pile up. This has meant a huge increase in the number of bills being left unpaid. With everything so tight to begin with, creditors and businesses are in a tough spot. They need their bills paid on time because they themselves don’t have much spare cash lying around. This has led to repossessions and canceled accounts for many people because of the apparent necessity to keep payers in line.
However, this isn’t the only choice businesses have. Yes, of course, bills need to be paid just for your business to stay alive, but a single paid bill isn’t as valuable as a customer that will keep returning to you again and again. Even in an economy where businesses may be hanging on from month to month, companies still need to look down the road and think about ways to maintain a strong customer base even in rough times. Moreover, as the economy will eventually begin to turn, the few customers you do have will be ready to spend more once the financial situation improves.
Does this mean not having your customers pay bills? Naturally, this will make them very happy, but it will put you out of business. No, customers still have to pay bills, but leniency should be exercised when it comes to late payments. Severely penalizing customers when they are delinquent for a couple months only trims them of extra cash they might have spent at your business. Now it may appear to be money either way, but it’s probably a definite that your customers won’t be coming back if you give them huge late fees for delinquent payments.
In a slow economy customers are always looking for the best deal. One way to still maintain your prices and offer a competitive edge is to offer a more lenient pay schedule. Doing so keeps your position exactly the same as before the down turn without doing much more than improving your customer relations. Additionally, consider that your customers are often in the same position as your business is—they have income and expenses that don’t always time up exactly. So, just because a customer can’t pay immediately, doesn’t mean they won’t have the money in the future.
Word of mouth is very important—good customer relations spreads the word about your business and can draw other customers from other businesses. You may take a wash for a couple months, but if this turns around and puts more people at your door, it will definitely pay off just like any investment.
Simply put—putting your customers out of business puts you out of business. Remember, your customers are not ATMs, simply distributing cash as you need it. Instead, they are people with memories and will develop loyalty to a company that shows them leniency; especially in a tough time. They may miss a bill every once and a while, but if you let it slide in this tough climate, your customers will be paying your bills for years to come.
Build Online Visibility – Contributed by Vijay Pullur, President, SocialTwist
If a good business idea, sound technology and a well thought business plan are the life and blood of a start-up, PR and Marketing are its survival kit. There is no point in creating a great state of art product if you cannot market it effectively. Reach out to your end consumers and make them believe, how great and state of art your product or service is.
Today the explosion of information over the Internet has resulted in more informed and social media savvy customers; customers who have slowly become marketers in their own right.
The concept of word of mouth marketing or WOMM is the art of reaching out to these customers and converting them into your brand’s advocates. Ensuring they lend the force of their own personality and experience when promoting your brand to a third person.
WOMM has emerged as the simplest and fastest way of promoting your brand among your target audience with the necessary recommendations. In this post, I share five tips with you on how you can build WOMM into your overall Marketing Strategy.
WOMMA defines Word of Mouth Marketing as giving people a reason to talk about your products and services, and making it easier for that conversation to take place. It is the art and science of building active, mutually beneficial consumer-to-consumer and consumer-to-marketer communications.
1. Give your brand a distinct character and personality
It is important that your company and its personality give people the reason to talk. It is important that you create a distinct personality for your brand or product. It could be very similar to other existing solutions in the market yet it should have its own distinct character something that would make it different from the rest. It could be the technology, the approach or the target segment. Be very clear on how you will ensure that your end customer is able to differentiate between your brand and a 100 others. Your distinct personality will become the reason for people to talk.
2. Make your website user friendly
Your website is the display window of your brand. Make it as attractive and simple as possible. When building your website, visualize your end consumer, what information would s/he look for? How best can I convince her? What would appeal to her and make her come back for more? What would be the easiest way for her to navigate my site? How will she share any information she likes on my site with others in her circle of trust? Your website should clearly take care of these queries.
3. Grab the attention of people who can spread the word
In his book named WOMM, Andy Sernivitz states, “Everyone who walks into your site is a prospect for spreading your content. It is not necessary that this person be a subject expert, an evangelist, or even a blogger. It is simply enough, if the visitor thinks that your content is of relevance, need or entertaining for someone known to him/her.” In other words, good content, interesting visuals, and relevant information are critical to the success of your business, your website and to your WOMM strategy.
4. Make it easy for them
Now that you have a nice looking customer friendly website which has lots of relevant information which people can talk about, it is important to empower your site or blog visitor with the right tools which help him spread the word. When a user has to remember his friend (contact) or go somewhere else to find that, it reduces the chances of word of mouth happening. Helping him find contacts of friends on various channels on your website itself will make it easy. Today there are many widgets available which enable this, like AddThis, ShareThis etc. The social media sharing widget from SocialTwist, Tell-a-Friend also enables sharing of content across channels, however it also gives you measurable information on your WOMM activities like referral traffic data, how many people shared the information, the channels used for sharing etc. which can help you strategize your next move better.
5. Be everywhere your customers expect you to be
In a white paper recently released by Charlene Li (Altimeter Group) and Ben Elowitz (Wetpaint) the authors linked financial success with social media engagement. Their findings reveal, “… the most valuable brands in the world are experiencing a direct correlation between top financial performance and deep social engagement. The relationship is apparent and significant: socially engaged companies are in fact more financially successful.”
To a great extent, this statement is true; today social media enables companies to know the pulse of their customers. They have a direct medium to communicate with their customers, act upon their grievances, understand and meet their needs.
In his blog, All Things WOM John Moore states, “The more a company knows about the likes, dislikes, etc. of customers, the better they can develop products and services to meet their needs to drive business success. It’s basic but true. If your customers are heavy users of Twitter, your company should be heavy users of Twitter. If your customers are heavy users of Facebook, your company should be heavy users of Facebook. If your customers are active users of Yelp, your company should actively use Yelp.
Word of mouth can only happen if a conversation happens. And the more places where conversations happen, the more opportunities for word of mouth to happen. And thus, it pays to be social.”
Whether you are a big time marketer or small business owner or simply a blogger, Word of Mouth Marketing must be on your mind. There is no better way of marketing your product or service than empowering those who believe in them. Who will market it in their own words, among those who they know would appreciate the same qualities they liked about your brand.
In the last month I took a bit of a unplanned vacation from the blog and for those that are faithful readers I am sorry for the hiatus.
Sometimes the break is needed just to gain perspective, refocus on goals and set a great path for moving into the fall. Honestly I think August should be go away and reflect month. This time of reflection does a lot more in the summer then doing it when you are drunk on eggnog and full of turkey making New Years Resolutions that you won’t remember a week later.
By doing it this time of year and you have 1/3 of the year to take action and put yourself into a great position for next year where I think the economy will start to look much better.
Scapes Creative the company I am run day to day has been focusing on the shift to video on the internet especially when you are able to take advantage of local keywords with Google. Watch this video on getting your clients to give your video testimonials and then head over to http://www.scapes.ca and sign up to get 4 ore Free Videos about the power of video paired with distribution.
If you work in management in any way, shape or form, chances are that at some point in your career you are going to have to propose something to someone. This could be a proposal to your boss to start work on a marvelous new project, a proposal to an investor or a bank for an injection of cash into the company, or an approach to another company for some form of co-operation. What all of these have in common is that you, as the person making the proposition, are trying to get something from the recipient. This immediately puts them in a position of power in any negotiations, so it is vitally important to impress and make yourself out to be competent and worthy of their time, effort and investment.
All business proposals need to meet some criteria before sending them off to anybody. Firstly, be original. Copy-pasted form letters impress people as much as junk mail through the mailbox. If you want your recipient to give you the time of day, extend them the same courtesy. Write your proposal, make it individual and tailored to them and their needs, and be as frank and honest as possible. Don’t try bullshitting, as this will more often than not make you look like a complete idiot. At the same time be confident and straightforward, and don’t try pandering to their egos or filling valuable writing space with aimless platitudes. Make your point, make it clearly and concisely, and sign off with a simple “Yours Sincerely/Truly/Faithfully,”
However, this does not mean that your proposal should be dull and boring. Let your personality show through to a point—the occasional joke or anecdote is often appreciated and helps remind the recipient that you are an actual person and not some automaton paid to hammer words on to a keyboard and not say a damn thing. Don’t ever be informal, but feel free every now and again to prove that you are actually a real person.
Keep your language jargon-free and as simple as possible. Avoid acronyms if at all possible—nothing is worse than reading a business proposal that looks like something you expect to find in the top-secret drawer at the Pentagon. Read it through three or four times, run it through a spellchecker, get someone else to proof it, and then read it yourself one last time for good measure. It is impossible to stress the importance of good writing in any proposal. Clearly set out the aims, goals and needs of your proposal, in a format that makes sense. There are hundreds of business proposal templates floating around on the Internet, so don’t be afraid to research styles and layouts.
Lastly, always keep the reader in mind. Stress why they should be part of this grand plan you have envisioned, and what the advantages are to themselves or the company of going along with your madcap little scheme. At the end of the day this entire endeavor is for their benefit, so do not forget that fact while you are putting your proposal together.