The amount of literature on how to be a good salesperson is so voluminous you might think that it’s nearly impossible to compete with other salespeople who have read all the books and listened to all the tapes. However, being a good salesperson comes down to being an approachable person who knows their product. Here are five stellar sales tips to get you started on being such a successful salesperson.
1. Speak with Confidence: Starting right now, eliminate every wishy-washy word from your vocabulary. No more saying ‘might,’ ‘probably,’ ‘maybe,’ ‘seems,’ or any other word that sounds like you don’t know. If you don’t know, then say so. These words also soften the strength of your pitch without adding anything. Eliminate them immediately and you’ll see the difference.
2. Use the Customer’s Words: When you sit down with customers, they’re going to tell you what they want and what they are looking for. Instead of giving them your usual pitch, use their words within your pitch. This means listen to the terms they use and repeat them. You’ll be answering their needs specifically and it shows you’re attentive as well. Plus, you’ll be meeting customers on their terms, not yours, which makes them feel better about the sale.
3. Diversify Your Communications Portfolio: Most salespeople grew up making phone calls and doing in-person contacts. In this day, people use all sorts of different media platforms on the Web and through other means to reach and maintain contact with customers. Learn to use these low-cost tools as one of many ways to reach new customers and maintain contact with old ones.
4. Set Yourself Up as an Authority: You may already be working hard as a salesperson, but part of doing your job is positioning yourself to be a trustworthy resource for customers to come to. Write articles for websites and other sources to demonstrate your knowledge of business and to give to customers as an example of your acumen.
5. Stay Current: Of course, be aware of the changes in your business, but also stay conscious of the changes in your customers’ business as well. Remember to also keep up on the personal lives of your customers, sending them well wishes throughout the year and whenever they see big successes as well. It’ll show you’re not just about sales, but an interested person as well, who is well worth keeping in contact with.
Any questions of if you would like to chat contact me through Scapes at http://www.scapes.ca
Whatever your job is, when you sit down to do it, often the task at hand can distract you from the importance of the way you do it. If you’re a small business owner or otherwise, you’ll want to save yourself small bits of time that can otherwise add up to entire days of extra work performed. Here are 10 ways to improve workflow.
- Think mise en place, or everything in its place. This idea is popular among professional chefs. Basically put, make sure your work space is organized with everything in easy reach and nothing in the way.
- Your computer desktop is still a desktop. Clean your computer’s desktop of needless links and files. Put relevant files together in folders and create quick links for all regularly used applications and websites.
- Grabbing something? Grab something else. Every time you get up to get something, stop and ask yourself if you need anything else while you’re up.
- No more games. We all need a little release with games and other distractions at times, but if you eliminate these products from your computer, you’ll be surprised how little you miss them.
- Turn off chat. Many offices and Web applications have Web chat. Unless this is essential to your business, turn it off, or put your account on “busy.”
- Keep separate business and personal emails. Doing this will keep you from being distracted by personal activities that can probably wait till after work.
- Swallow the biggest frog first. When you organize your day, do the hardest and most painful task first. This will make everything else easier and prevent you from procrastinating.
- Keep work at work. Don’t allow yourself to carry work over into your personal time. Often, this is an excuse to be lazy at work to limit your work time. This will help you focus while at work and improve your personal life as well.
- How do you work when your boss is watching? Always work as if your boss is over your shoulder—especially if you are your own boss! With this mindset you’ll see greater productivity.
- Time to lean, time to clean. While you might not have anything to clean when you work, keep in mind that there is never down time. Many workers allow this little bit of wiggle room with their time, however it only pushes work off that needs to be done anyways.
In a general sense, your workflow will greatly improve when you make your work area as streamlined as possible for completing a task and creating attitudes that focus work time on work. Thinking in terms of tasks to be done instead of hours to work will also greatly improve your productivity. It may take time to completely adapt these ideas into your work area and attitude, but the extra effort required to do so will pay off large dividends.
How Article submission Can Create Business
Stating that the Web has forever changed business is a massive understatement. The amount of customers available to a business like yours has exploded with people from all over the world able to access your products any time of day. However, every business is taking advantage of this new market and crowding has become a significant problem for businesses trying to stand out in search engine listings and against other competitors selling similar products.
Though it may seem like spending loads of money on advertising is the only way to really get ahead and standout in search results, this isn’t true. In fact, you can stand out amongst your competitors, come up higher in search listings, and generate greater interest in your product line all at the same time. How to do this is simple—take your remaining cash budget and throw it down a wishing well! Okay, that’s obviously not what I suggest, but sometimes the frustration of new business ventures makes you feel like that’s the only why. But for a much more realistic approach, you can write and submit articles about your business subject.
This doesn’t mean write sales sites for your business—you’re already doing that and everyone else is too. The way to stand out is to take advantage of the other great utility the Web has provided consumers—information gathering. When people are interested in something, they search the Web for information. Even if they are buying a product, prospects won’t just look up sales websites, they’ll look for purely informational sites for objective opinions free of any sales pressure. For example, if they want a bed, they’ll want to know what types of beds are out there; if they want cheese, they’ll want to know health info; or if they’re interested in widgets, they’ll want to know what one is even before they think of buying.
Here’s where you and your business come in—you create this content for customers. Whether it’s setting up an entire website for information or submitting articles to a larger service, by generating content on your area of expertise, you increase the amount of traffic to your specific business area. Furthermore, you become a resource for not just products, but for information. This means more potential customers are coming to your websites, and more content means a greater chance of appearing on search result listings without extra money spent on advertising. Best of all, you position you and your business as a source of expertise on whatever you sell. Customers trust you for all the valuable information you’ve given them and they know you are competent about your products rather than just a business doing a sales pitch.
However, you can’t just put any content on the Web. Find out what customers are interested in when it comes to your products. Give them great content that isn’t only about your products specifically, but how to use them, maintain them, or enjoy them best; stated in a general way. When you write these articles, providing information about the subject should be the primary goal. Your business should be a small footnote at the end, reminding customers if they’d like to see some great products related to this subject, they can find them at your website.
Using these guidelines, customers will become excited and informed about your product realm, and they’ll remember which businesses helped them along the way. For you and your business, you’ll see greater interest, Web traffic, and better search results in a way that makes you stand out among competitors.
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In addition, I haven’t seen many comments on these articles lately. As much of an absolute marketing mastermind I am, I’m sure I bring up arguable points once in a while. And as I’ve said before, I always welcome suggestions on future articles. Please feel free to drop me a line if you think of something you’d like to learn more about or introduce for discussion. Thanks!
Most successful entrepreneurs have a list of mentors and books that they have on hand acting as mantra for how we conduct and innovate our businesses. By being lucky enough to be one of those crazy work from home guys I find the discussions that I get going in my head from a good article or a book is needed to keep me sharp and often takes on the role of those old debates I used to get into with co-workers (Well that is the crazy shit I tell myself so I don’t attract attention to when I wander around my house in my robe yelling at myself).
Here is Part 1 of the books that always keep me challenged and pushing forward in my life and business even while wandering in my robe.
Trust your gut, the research is done and proven!
The Kolbe Concept and Kathy Kolbe’s work are both mind bending and life altering. These three books are a bit older now but they make no less of an impact now then they did when they were released.
When I was still working in a corporate environment doing marketing for a recruiting and coaching company I was introduced to the Kolbe A index. A test that validates our instincts and studies the Conative part of our brain. Kolbe Wisdom says that if we are free to be ourselves and faced with a task each of us will use a path of least resistance perfectly matched for ourselves to get to an outcome.
When I took the Kolbe A index and got my results it was one of the most liberating days of my entire life and gave permission to be who I am. I have long been branded on the ADD and ADHD scale but I and many other entrepreneurs will be happy to know that Kathy’s work attacks that the whole notion of this head on.
The impact of this work has been so great that I headed to Phoenix a few years ago to become a Kolbe Certified Consultant so I would be able to share this knowledge and coach people and businesses about it’s impact. So shameless plug time, if you have any questions about Kolbe don’t hesitate to contact me.
I have a lot more to say on the subject but I will do it in an upcoming series of articles, in the mean time if your are on twitter you need to be following @kathykolbe. At our growth seminar we were bugging Kolbe Corp that they need to be doing more in social media and now we have Kathy addicted to Twitter. Her tweets are always informative and will help to shed light on the tool.
Powered by Instinct: 5 Rules for Trusting Your Guts is a simple read done much like a conversation between two people. It might be to informal and lacking a bit of meat for some readers but it can be consumed in a few stress free hours.
The Conative Connection: Uncovering the Link Between Who You Are and How You Perform is Kathy’s first book and goes into a lot of the research, It was written in the 90’s so some of the research has changed but it is still very valuable information.
Pure Instinct: Business’ Untapped Resource This book goes into a lot of detail for how the Kolbe tools are used in a business group setting. I would suggest that you leave this one until you have a better understanding of the concept or if you like to read deep into a subject.
The “Secret” but built for Business without all the “When I wish Upon a Star” and still sit on my ass all this free money will come to me.
When I was on the road to getting the hell out of the corporate world and was looking for guidance for how I could take my small side evening business and make it more then just a hobby I got caught up in the whole “The Secret” movie explosion.
Do I regret it, not a chance. I credit myself with taking the time to study and listen to what the teachers from the movie were actually saying. In my opinion that 90 min movie will go down as one of the best pieces of marketing ever. Most of all it opened a dialogue to make it acceptable to say things like you are a business person who meditates.
If you take the time to look at the other coaching the teachers do you will understand that the Law of Attraction is only one law and a starting point. During the movie John Assaraf was the person in the movie that resonated most with me, I think because he came to it from a business perspective. I was on a conference call with him and his OneCoach partner Murray Smith when he said we all need to remember the next most important universal law, The Law of “GOYA” or GET OFF YOUR ASS. If you just sit on your couch and ask the universe to give you everything eventually they will come and take your house from around you and your seat out from under you.
From that I joined the OneCoach’s Business Mastery Program that taught me how to put the right things in the right order to create a successful business.
John and Murray took the process they were teaching clients with great success and published The Answer: Grow Any Business, Achieve Financial Freedom, and Live an Extraordinary Life It is a great read and provides a very good framework to help make sure as a business owner you doing the highest income producing activities that are right for your specific business.
I will be back with part two of my book list very soon. I also want to hear about your great reads and resources. I am an avid business, marketing and personal development reader so I am always on the look out for new concepts.
Again here are the books I talked about in this post:
Powered by Instinct: 5 Rules for Trusting Your Guts by Kathy Kolbe
The Conative Connection: by Kathy Kolbe
Pure Instinct: Business’ Untapped Resource by Kathy Kolbe
and The Answer by John Assaraf and Murray Smith
So what if people look at you funny, there’s nothing wrong with being a guerrilla. Look at it this way, you get to scratch yourself wherever and whenever you want, how great is that? Alright, alright, so maybe you don’t want to be an actual guerrilla, but if you’re a bootstrapped business owner, employing guerrilla marketing is sure to help you stretch your budget and tap into some awesome potential.
Where do you start? First, don’t concern yourself with thinking outside the box, forget the box altogether. Because by trying to come up with ways to think outside the box, you naturally start to align yourself with thought patters similar to other businesses trying to think differently. So, the key then is to think differently without thinking differently. Ha! How do you like that notion?
The point is, you’re all creative beings and hold an infinite amount of potential—you simply need to take a few minutes to relax and tap into your inner thoughts. You’ll be surprised at what you allow your brain to come up with when you give it a chance to plug into the subconscious and recall your past experiences and pair it with your expansive knowledge base. After you’ve given yourself some time to meditate and think deeply on how to make your business stand out, grab a pen and paper (or keyboard) and just start writing down all the different ideas that pop out of that beautiful brain of yours.
The key here is to allow for a stream of consciousness. As soon as you begin to question the legitimacy or plausibility of the ideas you come up with, you’re going to start suffocating the creative process—similar to waving your finger at your brain and punishing it for expressing itself. This is one of the leading reasons businesses have so much trouble being different, they don’t allow themselves creative license. Open yourself up and you’re going to love what you come up with. And you’ll be able to multiply your mental results by getting your team together and brainstorming together. If you’re truly a small business and don’t have any employees or teammates, then buy your friends a couple of beers and ask if they’ll come over and help you brainstorm. (Don’t have too many or they’ll have you convinced that standing on the corner naked screaming your site’s URL is a good idea.)
Here are a couple of quick ideas:
Fundraisers: There’s no shame in setting up a charitable event or fundraiser to garner lucrative exposure for your business. You will create the chance to help out a good cause and to get your name out in the public.
Chamber of Commerce: Many businesses seem to have forgotten about the good ol’ Chamber of Commerce. Joining this organization provides you with the opportunity to help your community while creating great business contacts.
Contests: Think of some contests that you can offer up to your business prospects and local community. Whenever you get people actively involved in something, you significantly increase the likelihood of lucrative conversions. Besides, they’re fun!