I once read a sign in a locker room that has always stuck with me: “If You Hit Your Hand with a Hammer Every Day, It Will Never Get Better.” Before we jump into the main significance of this message, I’d like to point out that I saw this sign years ago and still remember it quite clearly. The message was quick and to the point and was accompanied by a simple image. Remember there’s a time and place for longer content. Think about the audience and location of your ads before you develop your copy. Not to perpetuate any derogatory stereotypes, but guys in a locker room probably aren’t looking to read a whole lot. A quick and tempting ad has the power to persevere and remain locked into your audience’s minds. Okay, so now that I’ve gotten my standard tangent out of the way, we’ll get into the marketing meat and potatoes I originally intended.
Unless you’re one of those athletes who continued hitting yourself in the head with that hammer, then the sign’s message should be quite clear: Your injury will never heal if you continue participating in your sport and don’t do anything differently in your routine. As I am just short of the athletic talent level of Tiger and Gretzky, I decided to pursue the limitless possibilities of the Internet, and have remembered this sign for a different reason. In my sapling days, when I was a young and inexperienced entrepreneur, I sometimes found myself experiencing aggravating defeats in my marketing ventures. The element that made them the most aggravating was that my lack of success was consistent. It seemed that even though I had some great input from some marketing gurus and had applied my own Einstein-level of genius that my ads just weren’t gaining the traction I thought they were capable of. Then I saw the sign…literally.
When I read that sign, I realized I’d been hitting my injured marketing campaign with a hammer and expecting it to get better. I was so confident in the ads I had going that I managed them like a desperate soon-to-be-vagabond in Vegas, playing the same number over and over again in roulette, thinking that I was improving my chances simply because of numbers and time elapsed. Your bootstrapped marketing campaign should be looked at the same—you’ve got an equal chance of failure or success with every prospect. Granted, sales and marketing does ultimately come down to a numbers game, increasing your chances of a sale with every person you ask, but you are a bootstrapped budget and can’t always afford to play the game of large numbers.
Lesson learned: Whether it came down to wrong geographical location, incorrectly targeted demographic, outlying economic factors…I came to realize that even though I had some fantastic ideas and approaches involved in my ads, they simply weren’t working. Don’t hold on too long to ads or business methods that aren’t working or you’ll end up with an extremely bruised and battered hand. A particular method to help you decide how well something’s working for your business is conducting an A/B split test. For example, create two versions of an ad for the same exact product/service. To ensure accuracy, make sure you disseminate those ads equally among demographics and locations. Then, measure and compare the results of ad A versus ad B. Go with the one that garnered the best results, and then use that ad to create another split test down the road. Because even though you may have managed to put the hammer down, you may still be able to look into some business supplements to take you to an even higher level of success.
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Unless you’re an uber famous Hollywood star, then chances are you ask this question almost every time you purchase something (unless it’s toilet paper): Why should I buy? For one thing, some Hollywood stars probably do use their money as toilet paper. But the point is money isn’t exactly an issue for them, so they don’t put much consideration into most price tags they come across. For us Average Joe Consumers though, we’re on a constant hunt for value. We’re like a real-life version of The Price Is Right; with every successful move hinged on the price of a product or service. Now, apply this mode of thinking to your prospect’s perspective.
Every time a potential client is presented with your product or service, they will ask themselves why they should buy from you. This is a natural reaction—people have a natural propensity for procrastination. However, when you multiply this by the effects of today’s economy and then multiply that by the thousands of new small businesses entering the marketplace on a daily basis, well, you sure have to give them a helluva good reason why they should buy from you.
Now, hopefully you’ve been following along and enjoying our articles, so perhaps you’ve heard us mention unique selling point (USP). Your USP is the answer to your prospect’s question as to why they should buy. Make it incredibly obvious what makes your business different from the masses. These are the one or two gems that make your business a necessity in your prospect’s life. Take note of an important element in that preceding sentence. You need to make sure you keep your focus on just a couple distinguished aspects of your business. Include more than that in your marketing and branding efforts and you’re going to sound like a recent graduate’s resume, listing everything from “habitat improvement” for mowing lawns to “sales experience” because they buy groceries on a regular basis.
Spread your apparent specialties too thin and throw fluff at your prospects and they will see through you. And remember, Newton’s Third Law here: for every action there is an equal and opposite reaction. This can go two ways for word of mouth (WOM) marketing. Most people only talk about getting clients through WOM, but if you come off as the recent graduate in your business pitch, then you may lose clients through WOM. Just think about all the countless blogs and online forums here on the Web today. An obvious trend is people’s absolute love of discussing hate. People are just tickled pink that they now have the opportunity to complain about anything at all that bothers them. Whether it’s the fact that one of their feet is bigger than the other so they have to buy two pairs of shoes or that they visited some person’s website and thought it was nothing more than a cheap ploy, word will spread about your business.
Your specialty could be the fact that you’ve never once been late or missed a deadline or possibly your stunning customer service which never allows the phone to ring more than three times and the promise that they’ll get a live person on the phone every time. Write down your business’ top 10 attributes, and then narrow that last to your top one or two. Now, make sure you’re striving for attributes that are not only top-notch, but are also distinct from other competing businesses.
Just be ethical, present your business in an honest manner, keep your USP simple and laser-beam focused, and prospective clients will then know why they should buy from you, and only you.
Check out these other articles for more information: Well I Should Hope So and People Buy Benefits, not Features
Well I have dug through the archives to bring you some more great guerrilla marketing and innovative ad campaigns. We had a lot of discussion last week about pushing social, religious and political agenda’s in marketing. Many thanks to those that participated and I am excited to hear about what we think of these ones.
Guerrilla Teeth
What a great idea this one is, it really hits the message home in my opinion. After being a bit disgusted you can’t help but smile at this one. I am going to look to see if I can find some statistics on how the response was for the company.
Playful Playboy
This one feeds most boy’s imagination, some girl’s ego and for the rest it will generate conversation. This is a guerrilla campaign that could be used for both traditional and viral marketing for many years to come. You can get a lot of traction out of this one.
Virgin Virgin Virgin
I have had a lifelong fascination with everything Virgin. Richard Branson’s marketing and PR stunts are the best in the world. I bow down to “The Master of Branding”.
This one gave me a bit of trouble when I first saw it. I see it for it’s brilliance but have a problem with using historical monuments for commercial advertisements. I would like to hear your thoughts on this?
Maybe I am just being sensitive with this one!
Pothole Application. Does it cross the line.
As you all know I am big fan of pushing the limits of creativity and how to get your message out to the masses but when we get to a point when we endanger public safety that is where the line has to be drawn. With the adhesives and quality of the graphics we can create now something like this could cause accidents, injury and possibly death. I am pretty sure that is not the legacy that the company wants for there marketing.
That is it for this time, if you have any campaigns that you would like to see me feature in this series of posts, let me know.
I am pretty excited about what I have been seeing lately in the Guerrilla Marketing world especially when it comes to the innovation and creativity that is being seen with the not-for-profit campaigns.
They are really making the most bang for there buck and my hat goes off to them. Here are some of the great examples that I have seen recently.
Reach out to a Child with Autism
This one follows along the line of the feed the hungry carts that you may have seen. These bags will do a great job of making heads turn and that is what it’s all about.
Drinking and Driving Bottle Caps
Another great thinking outside of the box idea. Who would ever think to use the bottle cap in this way. I just hope the audience for this is not to intoxicated to see the value of this message.
Unicef Does is Again
This is another one that has a lot of visual impact. Pair that with the blue baby stroller campaign that was done in the Finland.
Guerrilla Toilet Paper
This one is just plain funny. I wish I would have seen this one in person, I can’t help but still laugh at toilet humor. The good thing about doing something in a restroom setting is that your message get the persons undivided attention for a longer period of time.
For more examples check out More Kick A$$ Guerrilla Marketing Promotions Pt 1 Also a special thanks to Hasan for sending some of these examples over to me.
“It’s nothing personal.” Bullspit! There’s no such thing as nothing being personal in the business world. No matter who’s involved in a business equation, people are either spending money they worked hard to earn, or are looking to earn the other person’s money through hard work. Unless you’ve won the lottery, any blood, sweat and tears poured into your business makes the scenario very personal.
If you’re running your business like a robot, void of emotion and looking at your clients like binary code, then they’ll eventually start tearing you apart like HAL 9000. You will get significantly more mileage out of your bootstrapped budget if you treat your customers like people. What’s the best way to do this? You’ve got to build relationships.
Especially in a world that’s virtually all virtual, prospects and clients want to know there’s a real person caring for them and their business. A prime example of this is the latest Allstate tagline stating that “You’re In Good Hands with Allstate.” Make your clients feel like they are individuals and that you will always be there for them and you will build immense loyalty. As you can imagine, customer loyalty bolsters your budget for several reasons.
For one thing, it’s always significantly more lucrative to retain clients than it is to shop out new ones. Even if you decide to raise your rates down the road, loyal customers will be willing to pay more because you’ve built up value with them. Your ideal clients should not take on the air of an accountant, constantly counting pennies, but should be looking beyond your fees and focusing on the positive results you’re producing for their business. If you’ve taken the care and time to build a solid relationship with your clients, then they’ll gladly pay more for the peace of mind they get from knowing you’re treating their business as if it were your own.
Transcending the business barrier and achieving a personal level to the business you do creates a third dimension. Any additional element you can add to your client relations serves to fortify your situation as a whole. Here we can apply the apples-to-apples scenario: You should always be thinking of how you can distinguish your apple from all the other apples out there. Especially in tough economic times, when businesses are having as much luck trying to stretch their budgets as they would using a timing belt as a rubber band, you need to illustrate as many value points as possible. If all other elements are equal in comparison, a client will remain loyal to you if you’ve established and maintained a personal rapport.
In addition, when you take the time to build a personal relationship with your clients, then you naturally garner a better understanding of what they want and what their business needs for the greatest success. A little extra TLC will then actually help save you time and money, as you’ll be able to handle their account more efficiently. And not that we’re encourage sloppy business, but a personal relationship will also help foster some added forgiveness for the occasional error!
Another huge positive for you bootstrappers is the fact that when you maintain a personable level with your clients, then they are significantly more likely to refer your business to others, increasing your word-of-mouth business, which is…uh huh, go ahead and let it roll of your tongue…free!